CORE FEATURES

Reputation & Reviews

You did great work. The homeowner was happy. But you forgot to ask for a review — and 6 months later, you have 47 Google reviews while the competitor across town has 312. In the trades, reviews aren't vanity metrics — they're the #1 factor in whether a homeowner calls you or them.

homepro.ai / reviews / reputation / dashboard
Google Rating
4.9★
847 reviews
Response Rate
94%
Within 1 hour
New Reviews
38
This month
JOBJob #HC-8821 complete — review request sent
SMSReview link delivered to Sarah Mitchell
POST — "Best HVAC company I've ever used." ✓
4.8?
Avg customer rating
12x
More reviews per month
0
Negative reviews missed
Auto
After every job
Operational Blueprint

Brand Equity.

In the trades, reviews aren't vanity metrics—they're the #1 factor in whether a homeowner calls you or the competitor. HomePro builds your authority on autopilot.

Completion
Autonomous Post-Job Audit
The system monitors job closure signals in ServiceTitan. It autonomously audits the job notes and customer sentiment tags. If the job was successful, it prepares the high-fidelity review request sequence.
Engagement
Semantic Interception Loop
HomePro sends a private, semantic survey first. "Rate your experience 1-10." If the response is < 8, the system autonomously intercepts the feedback and routes it to a manager for instant resolution.
Amplification
Intelligent Review Routing
For 9+ ratings, the system provides a direct, one-tap link to Google, Yelp, or Facebook. It autonomously selects the platform based on where your current "Review Momentum" is lowest.
Response
Autonomous Brand Voice Reply
As reviews go live, the AI generates a professional, brand-aligned response within 2 hours. This signals to Google's local algorithm that your business is hyper-active and responsive.
Reputation Intelligence Log
TRIG Job #8821 closed (Tech: Mike R.). Status: Success.
ACT ACTION: Review request sent to Sarah Miller via SMS.
RECV Private Feedback: "Mike was great, but the truck leaked oil."
INTC [INTERCEPTED] Negative feedback flagged. Routing to Ops.
RECV New 5-star Google Review from Robert C.
AUTO ACTION: Brand-voice reply posted to Google GMB.
Review Rate: 42% / Sentiment: 4.92 Positive
Reputation Maturity

Manual Requests vs. Autonomous Reputation Guardrails.

Traditional Feedback
  • Techs forget to ask for reviews in the driveway.
  • No filter: unhappy customers go straight to Google.
  • Low review volume compared to larger competitors.
  • Reviews sit unanswered for weeks or months.
The HomePro Review Flywheel
  • 100% autonomous review capture after every job.
  • Intelligent interception of negative sentiment.
  • Platform-wide reputation building on autopilot.
  • Instant, brand-aligned responses to all feedback.

The review flywheel

Auto Review Requests

2 hours after every completed job, the homeowner gets a personalized text: "Hi Karen, thanks for choosing us! If you have a moment, a Google review would mean the world." Direct link to your Google profile.

Smart Follow-Up

If they don't respond in 24 hours, one polite follow-up. That's it — no nagging. The follow-up alone captures an additional 30% of reviews that would have been missed.

Negative Feedback Interception

Before the review goes to Google, the homeowner sees a private feedback form. If they indicate a problem, their feedback is routed directly to you — not to Google. You can resolve the issue before it becomes a 1-star review.

Review Analytics

Track review volume, average rating, and response rate over time. See which techs generate the most 5-star reviews and which ones need coaching.

Multi-Platform

Google, Yelp, Facebook, Angi — choose which platform to direct each request to. Build your presence where it matters most for your market.

Auto-Responses

The AI generates a thoughtful, personalized response to every Google review — positive or negative — within 2 hours. Shows homeowners (and Google's algorithm) that you're responsive and professional.

How It Works

How HomePro builds your reputation.

01
Send
Auto-Request

Review request sent automatically 2 hours after job close via SMS with a direct link to your Google profile.

02
AI Draft
Respond

AI drafts responses to every review—positive acknowledgments and professional replies to negatives—for your approval.

03
Protect
Alert

1–2 star reviews trigger an owner alert and AI-drafted service recovery message to the customer immediately.

04
Optimize
Track

Dashboard shows review velocity, star rating trend, and which techs generate the most 5-star reviews.

Review Rate
4.8×
more Google reviews per job vs. industry average with automated requests
Response Time
< 4 hrs
average time from review posted to owner response with AI drafts
Rating Improvement
+0.9 stars
average Google rating improvement within 90 days of going live
Negative Recovery
71%
of 1–2 star reviews resolved to customer satisfaction with service recovery flow
Owner Voices

What trades owners actually say.

"Our Google rating went from 3.8 to 4.7 in 3 months. The automated review request after every job is the whole game."
O
Omar J.
HVAC Owner · Dallas, TX
"I respond to every review now—because HomePro drafts them and I just approve. Takes 5 minutes a week."
G
Gina A.
Plumbing Founder · Phoenix, AZ

312 reviews beats 47 reviews. Every single time.

HomePro automates the ask after every job, intercepts negative feedback before it goes public, and builds your reputation on autopilot.

Build your reputation