AI OPS AGENT PLATFORM

Your old system.
Agent speed.

HomePro instantly diagnoses what's bottlenecking your trades business—missed calls, stalled leads, manual scheduling chaos—and deploys custom AI agents to fix it. No massive overhauls or tech overwhelm; we build, automate, and optimize your ops in days, scaling effortlessly as you grow.

homepro.ai / ops-agent / live / pipeline
Tickets Processed
2,841
↑ 124 today
Auto-Routed
96.3%
No human touch
Exceptions Caught
18
Before they escalated
RECVLegacy record #ST-48291 imported from ServiceTitan
PRSEParsing: job type=HVAC Repair · priority=HIGH · zone=4B · customer=repeat
ROUTAssigned → Marcus T. (4.2mi, available, NATE certified) in 0.3s
UPDTCustomer SMS sent · job card synced · invoice staged in QuickBooks
REPTDaily digest: 47 completed · 2 escalated · 0 missed · avg margin: 41%
96%
Tickets routed without human touch
0
Existing tools you need to replace
0.3s
Average processing time per record
82%
Reduction in admin overhead
The Case for Agent Ops

Legacy modernization is the clearest use case.

Your old system isn't the problem. The manual work around it is. Every brittle workflow — the dispatcher who manually re-enters ServiceTitan tickets into a spreadsheet, the office manager who emails job status updates one by one — is a direct target for an AI agent that does it better, faster, and without sick days.

Email & Form Intake
Inbound emails, web forms, Google LSA leads
Monitored
ServiceTitan / Housecall Pro
Job records, customer history, schedule board
Synced
QuickBooks / Accounting
Invoices, payments, AR aging, job cost sync
Synced
Legacy ERPs & Spreadsheets
Any system with API access or exportable data
Read
Phone & Voicemail
Inbound calls, missed-call recovery, SMS threads
Live
Agent Decision Layer — Live
Intake Agent
Reading 6 new records from ServiceTitan...
3 classified · 2 duplicates merged · 1 exception flagged
Routing Agent
Assigning Job #ST-48291 → Marcus T.
Skill match: 100% · Distance: 4.2mi · ETA: 9:40am
Update Agent
Customer notified · QB synced · job card updated
All systems in sync · 0.4s total latency
Exception Handler
Double-booking detected on Tech #07 at 2pm
Resolved: rerouted to Sarah K. · owner notified
All agents nominal · 0 exceptions in queue · uptime 99.99%
The Agent Suite

Five agents. Every brittle workflow covered.

Each agent is purpose-built for one part of the operational cycle. Together they create a closed loop: nothing enters your system without being classified, nothing gets stuck without being resolved, and nothing closes without being reported.

Intake Agent

Watches every inbound channel — email, web form, Google LSA, voicemail, SMS — and converts them into structured records in your existing system. Never another lead lost in an inbox.

Classifies intent Deduplicates Creates records

Routing Agent

Reads every open job and every available tech, then assigns based on skill match, proximity, certification, and current workload — not just who's free. Optimal every time, in under a second.

Skill-based dispatch Zone-aware Load-balanced

Update Agent

Keeps customers, records, and back-office systems perfectly in sync at every status change. Job booked, en route, complete, invoiced — each event triggers the right notification to the right system automatically.

Customer SMS/email Multi-system sync

Reporting Agent

Compiles and delivers daily, weekly, and on-demand ops summaries — ticket counts, margins, technician utilization, churn signals — pulled live from your actual systems. No spreadsheets, no manual pulling.

Auto-generated Scheduled delivery Live data

Exception Handler — Your Last Line of Defense

The agent that catches everything the other agents can't resolve alone. Double-bookings, billing mismatches, warranty conflicts, jobs running over estimate, techs with no-shows — each exception is caught, classified, and either resolved autonomously or escalated to the right person with full context. This is the agent that makes the other four safe to trust completely.

Conflict detection Auto-resolve or escalate Full-context alerts Billing anomaly flags
Deployment

Live in days, not months.

There's no rip-and-replace. We connect to what you have, map your workflows, and agents go live. Your team keeps working exactly as before — the agents just handle everything they were doing manually.

Day 1
Connect Your Stack
We read your existing system via API or authorized export. ServiceTitan, Housecall Pro, Jobber, QuickBooks, even Google Sheets. Read-only to start — no risk, no downtime.
Day 2–3
Map Your Workflows
We document your intake logic, routing rules, and exception patterns with you. How do you assign jobs now? What does an escalation look like? Agents are trained on your actual rules — not generic ones.
Day 4–5
Shadow Mode
Agents watch and process without writing back. You see exactly what they would have done. Review, adjust, approve. Zero risk while you verify the logic matches what your team would do.
Day 6+
Agents Go Live
Write access enabled. Agents start processing — intake, routing, updates, exceptions — in real time. You get a daily exception summary. Everything else is handled.
Agent Deployment Log
CONN ServiceTitan API authenticated. 4,218 records indexed.
CONN QuickBooks linked. Invoice sync: enabled.
MAP Routing rules loaded: 7 zones, 14 techs, 3 priority tiers.
TEST Shadow mode: 3 days · 312 decisions · accuracy vs human: 98.7%
LIVE All 5 agents active. Write access enabled.
REPT Week 1: 847 tickets processed · 0 missed · 11 exceptions auto-resolved.
Admin hours saved week 1: 38hrs / Exception catch rate: 100%
Before & After

The manual ops tax vs. agent ops.

Legacy Ops (Manual)
  • Dispatcher manually re-enters every lead from three different sources.
  • Job assignments based on gut feel — wrong tech sent, rework follows.
  • Customer status updates sent manually — half are forgotten.
  • Weekly ops report takes 3 hours to compile from three systems.
  • Double-bookings discovered day-of. Customers furious. Margin lost.
  • Your ops only work when the right person is in the office.
Agent Ops (HomePro)
  • Every inbound channel auto-classified and recorded in under 1 second.
  • Skill-matched routing on every job. Right tech, right time, right location.
  • Customers updated at every status change, automatically, across channels.
  • Daily ops digest delivered by 7am — no human assembly required.
  • Exceptions caught before they surface — resolved or escalated instantly.
  • Your ops run the same whether it's Monday morning or Saturday at midnight.
Platform Capabilities

What the platform actually handles.

Any System, No Rip-and-Replace

Agents connect to your existing tools via API or export. ServiceTitan, Housecall Pro, Jobber, QuickBooks, spreadsheets — if your data lives there, agents work there.

Rules You Define

Every routing rule, intake classification, and escalation threshold is set by you. Agents execute your logic, not generic defaults. Change rules any time — agents adapt immediately.

Shadow Mode Before Go-Live

Before writing a single record, agents run in shadow mode — processing everything and showing you exactly what they'd do. You approve the logic before it touches your live data.

Smart Exception Escalation

Exceptions that can't be auto-resolved come to you with full context — the record, the conflict, and a recommended resolution. You make one decision. The agent executes.

Ops Intelligence Dashboard

A live view of what every agent is processing, what exceptions are in queue, and what your key metrics looked like today vs. last week. Not a report — a real-time pulse.

Technical Debt Reduction

As agents stabilize each workflow, we document exactly what they're doing and why. Over time you get a clear picture of which manual processes you can eliminate entirely.

No replacement. No downtime. No risk.

Your old system,
running like it's new.

Book a free audit and we'll show you exactly which manual workflows in your current stack are the highest-value targets for agent automation — and what that's worth in hours saved per week.

Book your ops audit
Free · 45 minutes · live demo on your actual system