Why HomePro
The HomePro Promise
Your money is held until the job is done. Your number is never sold.
- 1
You see the price first
A pro sends a written price before any work starts. Nothing is charged until you tap approve.
- 2
We hold your money
When you pay, HomePro holds it. The pro doesn't get it yet.
- 3
The pro does the work
You can message the pro on the job page the whole time.
- 4
You say it's done
When you confirm the job is done, the pro is paid. If you don't answer, the pro is paid 3 days after they finish.
- 5
Something wrong? Tell us first
Report a problem before the money is released and we hold it while we work it out with you and the pro.
- 6
The pro shows up, or the next one does
If your pro doesn't come, tell us. We take the job back and send the next pro first. Pros who miss visits stop getting jobs.
- 7
The fix-it promise
If the same problem comes back within 45 days, the pro comes back and fixes it at no charge.
Questions people ask
- When does the pro get paid?
- After you confirm the job is done, or 3 days after the pro marks it done if you don't answer. Until then HomePro holds the money.
- What if I'm not happy with the work?
- Tell us from the job page before the money is released. We pause the payment and work it out with you and the pro, including a refund when the work wasn't done.
- Do pros pay for my information?
- No. Pros don't buy leads on HomePro. They only pay a fee when you pay them through HomePro, so your number isn't sold to a list of companies.
- Does HomePro take a cut when I use my own pro?
- No. If you add a pro you already use, or they send you their own HomePro link, there's no HomePro fee on their jobs. They keep all of it.
- What about my information?
- Your home's records are yours. We never sell them. You choose who sees what, and you can download or delete everything any time.
- Are pros checked?
- Every company is reviewed before it can take jobs, and we ask for its license and insurance. Pro pages show what we checked.