Questions, answered.
The things people ask most. If yours isn't here, we're one message away.
How does HomePro know what my home needs?+
It builds a maintenance schedule from your confirmed property details and the systems you add. The more HomePro knows about your actual equipment, the more specific the plan becomes.
Do I have to type in every appliance?+
No. Photograph the equipment label and HomePro reads the manufacturer, model and serial for you to confirm before saving.
What is Home Health?+
One score across HVAC, plumbing, electrical, exterior, appliances, safety and outdoor. It's based on what HomePro actually knows — if data is missing, it tells you how complete the picture is instead of guessing.
Can I use my own contractor?+
Yes, and you should if you have someone you trust. Add the invoice afterwards and HomePro extracts the work, company, date and cost so your record stays complete.
What does a service provider see?+
Only what the job requires — the address, the issue, the relevant equipment and history, photos you attach and access notes. Never your whole home file.
Can my partner use the same home?+
Yes. Invite them with Owner, Family or Viewer access depending on what you want them to see and do.
Is my data locked into HomePro?+
No. You can export your home's record and documents at any time, and delete your account and data when you choose.
What if there's an emergency?+
HomePro is not an emergency service. For gas, fire, electrical danger or major flooding, leave the area and call 911 and your utility first. Your Emergency Card stores shutoff locations and contacts for when you're safe.