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How much are slow callbacks actually costing you?

78% of homeowners hire the first contractor who responds. Calculate exactly how much annual revenue walks out the door every time you miss a call or respond too slowly.

// YOUR NUMBERS
10300
$200$5,000
0%70%
CLOSE RATE COMPARISON
YOUR RATE
22%
13 won / mo
OPTIMAL RATE
62%
37 won / mo
Jobs missed monthly24
// ANNUAL REVENUE GAP
$245k

Left on table annually vs. contractors who respond in under 1 minute

MONTHLY GAP
$20k
COST / VOICEMAIL
$187
// AFTER-HOURS LEAK
AFTER-HRS LEADS/MO
21
GO TO VOICEMAIL
15
Annual cost of after-hours voicemail: $34k
The data

Speed isn't a nice-to-have. It's the game.

Response time is the highest-leverage conversion lever available to any home service business. These numbers are from 100,000+ lead studies, not marketing copy.

78%
of customers hire the first contractor who responds
10×
higher conversion when you respond within 5 minutes vs 30
48 min
average contractor response time industry-wide
62%
close rate when response is under 1 minute
CLOSE RATE BY RESPONSE TIME
Under 1 min
62%
1–5 min
54%
5–30 min
38%
30–60 min
22%
Over 1 hr
14%
The mechanics

What actually happens when you miss a call.

01

Homeowner calls or texts

Something breaks. Emergency, convenience, or seasonal trigger. They want it fixed. Now.

02

You go to voicemail

Busy on a job, at dinner, sleeping. The phone rings. Nobody picks up.

03

They call the next guy

Google shows 3 competitors. Yelp shows 8. Someone answers. That job is gone.

04

You call back 2 hours later

"Oh I already found someone." That's $800 you'll never know you lost.

After-hours reality

Most of your lost leads happen when you're off the clock.

The industry average response time is 48 minutes during business hours. After hours it's "whenever someone checks their voicemail tomorrow morning."

31%
of home service calls come in after 5 PM
28%
come in on weekends
12%
come in between 10 PM and 7 AM
71%
leave voicemail — most never call back
THE FIX

Command's AI phone agent answers every call in under 2 rings, 24/7. It qualifies the lead, collects job details, books the appointment, and sends you a summary — while you sleep. Most operators capture 8–12 additional jobs per month they previously missed entirely.

Get the full breakdown

Want a custom response audit?

Drop your email and we'll send a full lead response analysis for your trade — including what your top competitor is probably doing.

Common questions.

Stop watching leads walk out the door.

Command's AI phone agent answers every call, 24/7. No voicemail. No missed leads. No revenue left on the table.