Frequently Asked Questions

Getting help with your home is simple: Upload a photo or describe your project, and our AI analyzes it to give you an accurate estimate in about 60 seconds. If the price works for you, pick a time that fits your schedule and book instantly. A verified contractor will arrive within the same week. No phone tag, no waiting days for quotes, and no surprise charges.

Nope! You can get an estimate without signing up for anything. Just upload your photo and see your price. We only ask for your contact info when you're ready to book so we can coordinate with the contractor. If you want to track multiple projects or see your history, we offer an optional customer portal.

We're currently in major metro areas across the US. Enter your ZIP code on the homepage to check if we're in your area yet. We're adding new cities every month, so if we're not there now, we probably will be soon.

No minimum at all. Whether you need a small repair like fixing a leaky faucet or a major project like replacing your entire roof, our AI can price it. We handle everything from $100 repairs to $50,000+ renovations.

You can request as many estimates as you need. Each project gets its own instant estimate, and you can compare options, bundle services for discounts, or book them separately. There's no limit to how many estimates you can get.

Our AI estimates typically land within 10-15% of the final cost for standard projects. The system has analyzed over 5 million completed jobs, so it understands local labor rates, material costs, and project complexity. That's actually more consistent than traditional contractor estimates, which can vary by 20-30% between different contractors for the same job.

Never. The price you see upfront is what you pay. Our estimates include labor, materials, disposal, and all standard costs. If something unexpected comes up during the job that changes the scope, the contractor will discuss it with you and get your approval before doing any additional work.

Yes! If you book multiple services together, you'll automatically save 10-15%. For example, if you need both plumbing and electrical work done, booking them together is cheaper than scheduling them separately. The system applies bundle pricing automatically.

We accept all major credit and debit cards, Apple Pay, Google Pay, and ACH bank transfers. Everything is processed securely through Stripe. You'll pay a deposit when you book (usually 20-30% of the total), and the rest is due when the job is complete and you're satisfied.

You pay a small deposit to secure your booking, then the balance is due after the work is finished and you've approved it. We hold the payment in escrow until you confirm everything is done right, so you're protected.

If the contractor discovers something unexpected that changes the scope (like hidden damage or code violations), they'll explain the situation and provide a revised estimate before proceeding. You always have the option to approve, modify, or cancel the additional work. We never surprise you with unexpected charges.

Yes! For projects over $1,000, we offer flexible financing through our partners with rates as low as 0% APR for qualified customers. You can see financing options and get pre-approved during the booking process without affecting your credit score.

Most jobs get scheduled within 3-7 days, though some services or areas with high demand may take up to 2 weeks depending on crew availability. If it's an emergency like a burst pipe or electrical hazard, we have 24/7 emergency services that can get someone there same-day or next-day. Just select 'Emergency' when you request your estimate.

Absolutely. After you get your estimate, you'll see all the available time slots. Pick whatever works best for your schedule - we have morning, afternoon, and evening appointments available.

No problem. You can reschedule anytime up to 24 hours before your appointment at no charge through your customer portal or by contacting support. If you cancel within 24 hours, there might be a small fee, but we try to be flexible.

For most indoor work, yes. But for exterior jobs like roofing, landscaping, or pressure washing, you can provide access instructions and don't need to be there. We'll send you photo updates throughout the day so you can see the progress.

The estimated duration is included in your booking confirmation. Simple repairs might take 1-2 hours, while larger projects could take a full day or multiple days. The contractor will confirm the timeline when they arrive and keep you updated on progress.

We'll notify you immediately via text and email if there's any delay. Contractors have a 30-minute arrival window, and if they're going to be later than that, we'll offer to reschedule at your convenience or send a different contractor if available.

Every single one. We verify general liability insurance, workers' compensation, and professional licenses before any contractor joins our platform. You can view their credentials in your booking confirmation. No exceptions.

We have a thorough 5-step process: verify their license, confirm insurance coverage, run background checks, assess their skills, and monitor customer reviews. Contractors need to maintain at least a 4.5-star rating to stay on the platform. If their quality drops, they're out.

We guarantee your satisfaction. If something isn't right, contact us within 48 hours and we'll send another contractor to fix it at no charge. All work also comes with a 90-day workmanship warranty. We stand behind every job.

Yes! If you've worked with someone through HomePro before and want them again, just mention it in the booking notes. We'll do our best to match you with them, depending on their availability.

Yes, they arrive with everything needed for standard jobs. If your project requires specialty materials or you want a specific brand, just mention it upfront - it might affect the price slightly, but we'll make sure they have what's needed.

Yes! Once you receive your estimate and see available contractors, you can view their profiles including ratings, reviews from other homeowners, years of experience, and completed projects. This helps you make an informed decision.

All our contractors carry comprehensive insurance that covers any accidental damage to your property. If something happens, report it immediately and we'll work with the contractor's insurance to make it right. You're fully protected.

We cover 120+ home services: plumbing, electrical, HVAC, roofing, tree service, lawn care, pest control, painting, flooring, fencing, concrete, pressure washing, handyman work, garage doors, windows, pool service, and much more. If you don't see your specific service listed, select 'Other' and describe what you need - we can probably help.

Yes, 24/7. For urgent issues like burst pipes, electrical hazards, HVAC failures, or storm damage, we prioritize emergency requests and can usually get someone there same-day or next-day. Emergency pricing includes a 50-100% surcharge for immediate response, but when you need help fast, we're there.

Absolutely. We provide detailed documentation, photos, and itemized estimates that insurance companies require. Our contractors are experienced with insurance work and can coordinate directly with your adjuster if needed. We make sure to document everything thoroughly.

Yes! For services like HVAC maintenance, lawn care, pest control, and pool service, we offer recurring maintenance plans at discounted rates. You can choose monthly, quarterly, or annual plans and save 15-20% compared to booking one-time services.

Currently, HomePro focuses on residential properties, but we're expanding to commercial services soon. If you have a small business or multi-unit property, contact us and we'll see if we can help or add you to our waitlist for commercial services.

Yes! All work comes with a 90-day workmanship warranty. If something goes wrong with the repair or installation within 90 days, we'll fix it at no charge. Many contractors also offer extended warranties on specific services like roofing or HVAC installations.

Our AI uses computer vision to analyze your photos and identify what needs to be done, what materials are required, and how long it will take. It then cross-references this with our database of over 5 million completed projects, local labor rates, and current material costs to generate an accurate estimate in seconds. It's like having an expert contractor look at your project instantly.

If the contractor arrives and the actual scope is significantly different from what the AI estimated, they'll let you know before starting work. You'll get a revised estimate to approve. This rarely happens, but when it does, you're always in control. We're constantly improving the AI based on real project data.

Yes. We use bank-level encryption (AES-256) for all data. Your photos are stored securely and never shared without your permission. We're SOC 2 compliant and follow strict data privacy standards. You can delete your data anytime from your customer portal.

Yes. While photos give the most accurate estimates, you can also describe your project in text. The AI will ask follow-up questions to understand your needs and provide an estimate based on your description. Photos are just more accurate.

Take clear, well-lit photos from multiple angles showing the problem area. For example, for a roof repair, include photos of the damaged area, the overall roof, and any interior water damage. The more context you provide, the more accurate the estimate will be.

The AI works best for common home services like plumbing, electrical, HVAC, roofing, and general repairs. For highly custom or complex projects (like full home renovations or unique architectural work), the AI provides a ballpark estimate and we'll connect you with a specialist for a detailed consultation.

Go to homepro.app/customer-portal and enter the email or phone number you used when booking. No password needed - you'll instantly see all your estimates, invoices, job history, and photos.

Yes! Your customer portal shows real-time updates: Estimate Received → Booked → Contractor Assigned → In Progress → Completed. You'll also get SMS and email notifications at each stage so you always know what's happening.

We're available 24/7 through live chat on our website, phone at 1-800-HOMEPRO, or email at support@homepro.app. Chat and phone responses average under 5 minutes, email responses within 2 hours.

Please do! After your service is complete, you'll get a review request via email and SMS. Your feedback helps us maintain quality and helps other homeowners make informed decisions. We read every review.

Log into your customer portal and click on 'Account Settings' to update your email, phone number, address, or payment methods. Changes take effect immediately and apply to all future bookings.

Yes! All invoices and receipts are available in your customer portal. You can download them as PDFs for your records, expense reports, or tax purposes. We keep your complete service history for 7 years.

All contractors must follow OSHA safety guidelines and carry proper insurance. We verify their safety training, equipment, and compliance with local regulations. Contractors who violate safety standards are immediately removed from the platform.

We follow CDC guidelines and local health regulations. Contractors wear masks when required, maintain social distancing, and sanitize work areas. You can specify your comfort level and preferences in the booking notes.

While we don't share the full background check reports (for privacy reasons), we verify that all contractors have passed comprehensive background checks including criminal history, driving records, and professional references. This information is confirmed before they join our platform.

Your safety is our top priority. If you ever feel uncomfortable or unsafe, stop the service immediately and contact our 24/7 support line. We'll send someone else or issue a full refund. We take all safety concerns seriously and investigate every report.

Contractors on our platform are independent professionals who run their own businesses. They're not HomePro employees, but they must meet our strict standards for licensing, insurance, quality, and customer service to remain on the platform.